OUR COMMITMENT
CUSTOMER SERVICES STANDARDS


OUR COMMITMENT

At POISE, we strive to incorporate sustainable practices and generate positive shared outcomes in the communities where we operate. The Group is committed to long-term partnerships with shareholders, associates and clients with sustainable outcomes.

Our objectives is to empower individuals and enrich our communities. We strongly support the idea of integrating real estate with education and health care, as well as environmentally sustainable practices and artistic efforts driven by our business activities.

 

CUSTOMER SERVICE STANDARD 

At POISE, we aim for excellence in all areas of service delivery. At the heart of this aim is a determination to put people first by empowering and listening to our clients and businesses partners.

 

OUR CUSTOMER SERVICE VALUES 

Smile
We will greet you with a smile and treat you with courtesy, honesty and dignity.

Engage
We will give clear current information on services and how to obtain to our clients.

Respond
We will respond to you within reasonable timescales as detailed in our published standards. We will enable you to compliment, comment on or complaint about our services and we will investigate your complaints.

Value
We will respect all of our customers as individuals and ensure good standards of service.

Care
We care about the quality of service we offer you and will strive for continuous improvement.

Equality
We will treat people and customers fairly and do not discriminate against anyone on the basis of age, gender, race, religion or disability.

Code of Practice

Our Code of Practice sets out information about our services and our promises to our customers.

Our Value

Our values capture our commitment not only to ethical, professional and responsible conduct but to the essence of real estate success, an entrepreneurial value-embracing approach.

 

  • Customer Satisfaction
  • The Code Sets The Standard Of Performance
  • Code of Ethics & Professional Client Care
  • Due Diligence And Compliance With Law And Statutory Requirements
  • Safeguarding Confidential Information